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Refund Policy

A legal disclaimer

At Sapphire Sky Crafts, each item is crafted with care and attention to detail. We want you to love your purchase, and your satisfaction is important to us. Please review our refund policy below.

1. Custom and Personalized Items

  • Because many of our products are handmade and customized, all custom or personalized orders are final sale and not eligible for return or refund, unless they arrive damaged or defective.

2. Non-Custom Items

  • For non-custom items, we accept returns within 3 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 3 days of delivery with photos of the product and packaging.

  • We will offer a replacement, repair, or refund (including shipping costs) depending on the situation.

4. Refunds

  • Approved refunds will be issued to the original payment method within 3 business days after we receive and inspect the returned item (if applicable).

  • Please note that processing times may vary depending on your bank or payment provider.

5. Exchanges

  • Exchanges are accepted only for non-custom items. Please contact us to arrange an exchange.

6. Contact Us

If you have any questions about our Refund Policy or need assistance, please reach out.

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